Getting help
Use the form at dozio.in/support; it works without signing in and gives you a reference number. Signed in, you can also raise a ticket from an order, appointment or lab booking so we have its details.
When we reply
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it, as the Consumer Protection (E-Commerce) Rules, 2020 require.
Grievance officer
If support has not resolved your complaint, write to our grievance officer, Surendhar Bathina, at surendhar@dozio.in. Put "Grievance" in the subject and include your registered phone number or email and the order or booking it concerns.
Complaints about a provider
Complaints about a pharmacy, doctor or lab are passed to that provider and reviewed by Dozio. Dozio can suspend a provider that breaks its partner terms.
These policies are written in plain English. If anything here is unclear, ask support.