How to delete
In the app, open Settings and choose Delete account. On the website, open your account, then Security. You confirm by typing DELETE.
Deletion waits while an order, appointment or lab booking is still in progress, so no provider is left with work for an account that no longer exists. Finish or cancel it first.
What is deleted
Your addresses, family members, health profile, cart, favourites, notifications, push tokens, security settings and every sign-in and session. You are signed out everywhere and your email can be used to register again.
Your name and contact details are removed from your account, and from the copies kept on your closed orders.
What is kept
Orders, appointments, lab bookings, prescriptions and reviews stay as records without your name or contact details. Pharmacies must keep dispensing records, and doctors and labs need their history.
Delete your account
Signed in on the website? Open your account and go to Security. In the app, open Settings.
Go to SecurityThese policies are written in plain English. If anything here is unclear, ask support.